Report A Problem

An Electrical Emergency at Home

In case of an electrical emergency in your home, call 802-865-7300 or e-mail us. A BED employee may be able to help determine or correct the electrical problem you are having. The fee for this service depends on the source of the problem and time of day.

My Power Is Out

If you are experiencing an outage at your residence or business:

• First, please check VT Outages: Vermont’s Power Outage Resource to see whether it has been reported already. 
• If anyone depends on life‑support equipment: notify BED immediately at (802) 865-7300 (per Life Support Equipment guidance).
• Call Burlington Electric Department (24/7): 802-865-7300 — report your outage and your address.
  • Or use the online outage/contact form: Report an Outage
• Safety reminders from BED:
  • Do not touch downed power lines or tree limbs on lines — the ground nearby may be energized.
  • If you are in a vehicle that is touching a downed line, stay inside until help arrives. If you must exit (vehicle on fire), jump clear without touching the vehicle and ground at the same time, then shuffle/bunny‑hop away with feet together.

SeeClickFix

Note: DO NOT USE THIS FORM FOR EMERGENCIES. Reporting a problem here will send an email to Burlington Electric Department. This email might not be processed until the next business day.