To our Burlington community,
Safety – of our customers and staff team – is our number one value at Burlington Electric Department.
While all City buildings are closed until at least April 15 as we work to stop the spread of COVID-19, electric service continues and BED is continuing to provide the best possible customer care to all of you, while balancing safety concerns during these challenging times.
Our lobby, drive-thru window, and drop box at 585 Pine Street, our drop box at City Hall, and the McNeil Waste Wood Yard are temporarily closed.
Understanding that financial challenges may be heightened during these uncertain times, BED has suspended until further notice both electric service disconnections due to late payments and late fees for all customers, residential and commercial. So that we may serve you even better, if you anticipate late payment, please contact our Customer Care team by email or phone to discuss payment plan options.
Burlington Electric Department worked to quickly implement financial relief efforts shortly after the COVID-19 pandemic impacted our community. We will continue to support these and new relief efforts, as well as seek to redirect a portion of BED’s energy efficiency funds to support local economic recovery once our public health environment allows for the safe resumption of activity for residents and businesses.
To start/stop service or for billing and other questions:
The City also has created a new Resource and Recovery Center (RRC) to provide resources and assistance to our community on a wide variety of issues including childcare, access to food, housing, unemployment, support for vulnerable populations, and assistance for local businesses.
Thank you for working with us as we take steps to continue to deliver exceptional customer care.
Please stay safe and healthy.
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